Ordering Policy

Orders may be placed 24 hours a day, seven days a week via our website.  Since every order is freshly made-to-order, there’s a considerable amount of planning that is required.  As such, we kindly ask that all orders be placed by 10pm of the evening before your desired ship day.  For example, if you would like your delivery on Sunday evening (to begin a cleanse on Monday morning), you must place your order by Saturday at 10pm.  Otherwise, you always have the option to select the next available delivery date.  In this example, the juices are pressed and bottled fresh on Sunday afternoon, delivered Sunday evening, and are guaranteed to remain fresh though Friday.

Order Changes and Cancellations

We do not offer refunds once your order is confirmed.  However, if a request for an order change or cancellation is submitted within 48 hours prior to the morning (11am) of your scheduled delivery day, we are happy to provide a credit to be used at any time in the following 12-month period.  We do not offer credit for cancellations made less than 48 hours prior to delivery day.  This is because preparing live, untreated juice requires the utmost diligence and care and, as such, there is quite a bit of planning that goes into creating each and every bottle.  For example, if you are scheduled for a Sunday evening delivery, you must inform us of any order changes by 11am on Friday.  In this example, after 11am on the Friday preceding your scheduled delivery on Sunday, the order is confirmed and no further changes can be made to the order for any reason.  We also CANNOT offer refunds or credit if you cancel during the cleanse for any reason.  If there are medical reasons for canceling after the 48-hour deadline, we ask you to submit a doctor’s note. Requests for refunds based on medical issues will be handled on an individual basis. We reserve the right to make decisions on a case-by-case basis.

Shelf Life of the Juices/smoothies

Our juices are pressed using a state-of-the-art hydraulic press in order to preserve all of the delicate enzymes and nutrients, then air-sealed in bottles with protective tamper-evident seals.  If properly kept, this allows our juices to remain live, potent and fresh for 5 full days starting the day after delivery (for all UPS deliveries, the first day starts on the day of delivery).   While 5 days is recommended for optimum freshness and potency, several of our juices may remain perfectly delicious and nutritious after 5 days (most of our juices with the exception of the nut milks).   But please note that while many of our juices remain fresh past 5 days, we cannot guarantee their freshness and potency after this time.  Our smoothies are also guaranteed to retain their freshness for 5 full days.

Shelf Life of Elixir Shots

We guarantee our Elixir Shots to retain their freshness for 5 full days starting the day after delivery (for all UPS deliveries, the first day starts on the day of delivery).  While we guarantee the freshness of our raw food for 5 full days, we’ve heard that many of our dishes will remain perfectly fresh for up to 2 weeks.

Shelf Life of Raw Food

We guarantee our freshly-prepared raw food to retain its freshness for 5 full days starting the day after delivery (for all UPS deliveries, the first day starts on the day of delivery).  While we guarantee the freshness of our raw food for 7 full days, we’ve heard that many of our dishes will remain perfectly fresh for 10 days (or beyond).

Payment Options

We accept Visa, MasterCard, American Express. We also accept ATM cards with a VISA or MasterCard logo.  We also gladly accept payments through PayPal, a trusted leader in payment processing.

Sales Tax

All applicable sales tax is included in the prices of our products.

Order Confirmation

You can expect an email confirmation immediately after you submit your order confirming the details of your JuiceRx order.

Group Rates

Great Minds Juice Alike™, right?  There’s nothing more exciting than doing a nutritional cleanse with a few friends.  Juicing with friends is much more fun and provides an additional level of support.  Plus, it gives you something interesting to talk about!  For 3 or more people together doing a group cleanse, we offer a 10% discount.  For 5 or more people together doing a cleanse, we offer a 15% discount.  So, grab a couple friends and get juicin’!  Please note that all group cleanses are all delivered to one address at one time.  Click here to learn more!

Promotional Codes

Any current (unexpired) and valid promotional codes are not stackable with any other ongoing promotions (including 10% off for groups of 3 or more).

Questions?

We’re here to assist you Sunday – Friday from 9:00am to 5pm (CT), and occasionally outside those times. To contact us, just click here.